Messaging
SMS Messaging Program & Opt-In
Punchless lets field-service businesses (HVAC, plumbing, landscaping, and pool service) send their own customers service-related (transactional) text messages about a job the customer requested. Messages are sent by the business you are a customer of, using Punchless and Twilio to deliver them. Punchless does not send marketing or promotional texts.
Status: pending carrier approval. US carriers register each business that sends transactional texts individually, and that registration is still in progress. Until it completes, every notification described on this page is delivered by email instead. The opt-in form linked below is live and collecting consent now, so nothing is texted to anyone who has not agreed to it.
Program summary
- Who sends messages
- The field-service business the customer hired, via Punchless (platform) and Twilio (carrier).
- Message type
- Transactional / customer care only. No marketing.
- How customers opt in
- An explicit, unchecked-by-default checkbox on the business's public online booking form (shown in full below).
- Message frequency
- Varies by the job - typically 1–5 messages per service request.
- Opt out / help
- Reply STOP to opt out, HELP for help. Msg & data rates may apply.
- Data sharing
- Mobile numbers are never sold or shared with third parties for marketing. See our Privacy Policy.
How your customers opt in
Every Punchless business gets a public online booking page. When a customer requests service, they fill out the form and can optionally check the SMS-consent box. The box is unchecked by default, and consent is never required to request service - the business will still follow up by phone or email.
Below is the exact opt-in area a customer sees on the booking form, shown here for Punchless Review. The live form is linked further down - this is the same checkbox and consent language referenced throughout this program.
Punchless Review
Request service
Tell us what you need and we'll get back to you to schedule.
Consent to texts is optional and not required to request service. We'll still contact you about your request by phone or email.
What messages we send
Only transactional, service-related messages tied to a job the customer requested:
- Booking and appointment confirmations
- "Technician on the way" / ETA updates
- Appointment reminders
- Post-service review requests
Sample messages
Punchless Review: Your appointment request has been received. We'll text you to confirm a time. Msg frequency varies, msg & data rates may apply. Reply STOP to opt out, HELP for help.
Hi Dana, reminder: your appointment with Punchless Review is Tue 7/22 at 8:00 AM. Reply STOP to opt out, HELP for help.
Punchless Review: your technician is on the way, ETA ~8:15 AM. Track: app.getpunchless.com/track/… Reply STOP to opt out, HELP for help.
Punchless Review: Reminder - please leave a review of your recent service: … Reply STOP to opt out, HELP for help.
Frequency, rates, and opting out
- Frequency: varies by job - typically 1–5 messages per service request.
- Cost: message and data rates may apply, per your mobile carrier plan.
- Opt out: reply STOP at any time to stop all messages.
- Help: reply HELP or email hello@getpunchless.com.
Where the opt-in appears
Every Punchless business gets its own public booking page, and the checkbox shown above is the one on it. You can open a live example and see the opt-in exactly as a customer does:
https://app.getpunchless.com/book/PunchlessReview
The consent box on that page is unchecked by default and submitting the form without ticking it still requests service - consent is never required.
Full details are in our Privacy Policy (section 5.4, Text messaging and consent) and Terms of Service.