Messaging

SMS Messaging Program & Opt-In

Punchless lets field-service businesses (HVAC, plumbing, landscaping, and pool service) send their own customers service-related (transactional) text messages about a job the customer requested. Messages are sent by the business you are a customer of, using Punchless and Twilio to deliver them. Punchless does not send marketing or promotional texts.

Program summary

Who sends messages: The field-service business the customer hired, via Punchless (platform) and Twilio (carrier).
Message type: Transactional / customer care only. No marketing.
How customers opt in: An explicit, unchecked-by-default checkbox on the business's public online booking form (shown in full below).
Message frequency: Varies by the job — typically 1–5 messages per service request.
Opt out / help: Reply STOP to opt out, HELP for help. Msg & data rates may apply.
Data sharing: Mobile numbers are never sold or shared with third parties for marketing. See our Privacy Policy.

How your customers opt in

Every Punchless business gets a public online booking page. When a customer requests service, they fill out the form and can optionally check the SMS-consent box. The box is unchecked by default, and consent is never required to request service — the business will still follow up by phone or email.

Below is the exact opt-in area a customer sees on the booking form (example business: Summit Air & Plumbing). This is the checkbox and consent language referenced in this program.

Summit Air & Plumbing

Request service

Tell us what you need and we'll get back to you to schedule.

I agree to receive service-related text messages from Summit Air & Plumbing about my request (appointment confirmations, technician ETA updates, reminders, and review requests). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Your mobile number is never sold or shared with third parties for marketing. See our Privacy Policy and Terms.

Request service

Consent to texts is optional and not required to request service. We'll still contact you about your request by phone or email.

What messages we send

Only transactional, service-related messages tied to a job the customer requested:

Booking and appointment confirmations
"Technician on the way" / ETA updates
Appointment reminders
Post-service review requests

Sample messages

Summit Air & Plumbing: Your appointment is confirmed for Tue 7/22, 8–10 AM. Reply STOP to opt out, HELP for help.

Summit Air & Plumbing: Your technician Rae is on the way, ETA ~15 min. Reply STOP to opt out.

Frequency, rates, and opting out

Frequency: varies by job — typically 1–5 messages per service request.
Cost: message and data rates may apply, per your mobile carrier plan.
Opt out: reply STOP at any time to stop all messages.
Help: reply HELP or email hello@getpunchless.com.

Where the opt-in appears

The opt-in checkbox shown above appears on each business's public Punchless booking page (for example, app.getpunchless.com/book/<business>). Because each page is specific to an individual business, this page hosts a faithful copy of the exact opt-in flow and checkbox for review. To request a direct link to a live booking form, contact hello@getpunchless.com.

Full details are in our Privacy Policy (section 5.4, Text messaging and consent) and Terms of Service.